Language & Soft Skills Development

English communication, cultural understanding, work discipline, and interpersonal skills for global readiness.

Language and Soft Skills Training at Berlian Scranton Training Center

Why This Program Matters

In the cruise and hospitality industry, communication, adaptability, and teamwork are just as essential as technical skills. The Language & Soft Skills Development Program at BSTC equips trainees with strong English proficiency, cultural awareness, and professional behavior needed to interact confidently with guests and collaborate with international crews.
Through structured lessons and real-world simulations, trainees develop discipline, emotional intelligence, and a service-oriented mindset. This solid foundation ensures graduates are not only job-ready but also prepared to grow, thrive, and achieve long-term success in global hospitality and cruise environments.

Cruise ships operate with multicultural teams and serve guests from all over the world. That’s why BSTC focuses on:

Clear English communication for service and operations
Confidence in handling real guest scenarios
The correct tone, politeness, and service expressions
Cultural intelligence and respect for diverse backgrounds
Professional behavior that reflects international standards

Key Learning Areas

BSTC’s Language & Soft Skills Development Program covers essential competencies that prepare trainees for real communication challenges and multicultural work environments onboard cruise ships.

01

English Communication for Hospitality & Cruise Settings

Focused training in speaking, listening, reading, and writing with practical scenarios such as guest interaction, reporting, teamwork communication, and onboard announcements.

02

Cultural Intelligence & Global Awareness

Understanding cultural differences, workplace etiquette, international service expectations, and how to adapt professionally in diverse, multicultural crews.

03

Professional Behavior & Work Ethics

Developing discipline, responsibility, integrity, and a positive service mindset—traits that international employers value highly.

04

Confidence Building & Public Speaking

Training designed to help trainees overcome nervousness, express ideas clearly, and communicate professionally in high-pressure or guest-facing situations.

05

Teamwork, Collaboration & Problem-Solving

Practical exercises that improve cooperation, conflict resolution, and communication within multinational teams on cruise ships.

06

Customer Service Mindset & Guest Interaction Skills

Mastering polite responses, active listening, empathy, and service-oriented behavior to deliver exceptional guest experiences at sea.

Language and Soft Skills Training at BSTC

Global Communication Mindset

BSTC develops trainees to communicate with cultural awareness—adapting to diverse expectations, avoiding misunderstandings, and interacting confidently with guests and crew from many nationalities using proper etiquette and professional tone.

Adapt to cultural expectations
Avoid cross-cultural misunderstandings
Work respectfully with multinational teams
Build positive guest & crew relationships
Use proper etiquette, body language, and tone

Our Facilities

We provide real-world training environments that prepare you for your future workplace.

Multimedia Classrooms

Air-conditioned learning spaces equipped with modern training technology.

Student Dormitory

Comfortable housing created to support disciplined and focused education.

Hotel & Restaurant Simulation

Practical training spaces created to mirror real cruise hospitality work.

Certified Instructors

Expert instructors with certified qualifications and industry experience.

Visa & Documentation Support

Guidance and support for visa processing and essential document services.

Cruise Line Partnerships

Berlian Scranton Training Center collaborates with leading international cruise lines to offer graduates access to employment opportunities, internships, and real-world experience aboard luxury vessels worldwide.
Our cruise line partners value:

Highly trained and professional crew members
Strong hospitality and service skills
Cultural adaptability and language proficiency
Dedication to excellence and teamwork
LPK Berlian Scranton Training Center Partnerships with several cruise lines

Our Alumni Around the World

Meet our graduates who are now building successful global careers across leading cruise lines and hospitality companies.

Reviews

Alumni Success Stories

Discover how our training programs have positively impacted the careers of our graduates in the competitive cruise industry.

“BSTC gave me the confidence and discipline I needed to work on an international cruise ship. The training felt real, the instructors were supportive, and now I’m living my dream career at sea.”

Rizky Pratama – Waiter, Royal Caribbean

“I had no hospitality background before joining BSTC, but the program transformed my skills completely. The hands-on practice and English training helped me adapt quickly onboard.”

Melati Saraswati – Cabin Steward, MSC Cruises

“The simulation facilities and structured training prepared me well for the demands of working in a galley. BSTC’s support—from training to departure—was truly exceptional.”

Aditya Nugroho – Galley Utility, Carnival Cruise Line

“The soft skills and cultural understanding classes were extremely valuable. Thanks to BSTC, I can confidently interact with guests from all over the world.”

Annisa Putri – Guest Services Associate, Norwegian Cruise Line

“My experience with BSTC was life-changing. The instructors pushed me to improve every day, and the OJT program made me job-ready before even boarding the ship.”

Samuel Hartono – Bar Utility, Costa Cruises

“I never expected to work abroad, but BSTC opened that opportunity for me. The training, discipline, and guidance were exactly what I needed to succeed.”

Dinda Ayu Lestari – Housekeeping Attendant, Princess Cruises

Join Us

Begin Your Journey with Berlian Scranton

Take the first step toward a global cruise career through our industry-focused and instructor-led training programs.

Scroll to Top